Customer Satisfaction Guarantee
Additional Returns Policy
Product returns are guaranteed for a statutory 14–day period under German (EU) law providing the product has not been cut or used.
The stated lengths of our products are also guaranteed, and an additional minimum 5% extra is provided to account for minor flaws.
While we strive for perfection with the highest Quality Control, naturally, at the speed of manufacturing, we cannot see inside a spool of rope.
Should you encounter a significant length of flaws in our wholesale product, please inform us immediately.
The integrity of our business and our pledge to our customer’s satisfaction is paramount, and we wish to provide you with the best service and support possible.